FAQ


Snack Guru, FAQ

Scratching your head instead of flexing your muscles? Here are some A's to your Q's.

For more info, please reach out to us at sales@snackguru.com.sg

Looking for the Jerky FAQ instead? Or perhaps you have a question about our baked goods - Baked Goods FAQ

  1. Feed me already! How can I order your snacks?
  2. Do you have a shop front? Is there anywhere we can purchase your snacks off the shelf?
  3. What are the forms of snack delivery?
  4. What forms of payment do you accept?
  5. The snack I want is currently out of stock. How long do I have to wait before I can get it?
  6. Since no preservatives are used, how long can your snack store?
  7. Are Snack Guru treats made in Singapore?

 

1. Feed me already! How can I order your snacks?

  • Purchase online
    Simply click on the link, select the snacks and the quantity you would like to order, select the deliver method, pay via credit card and you are done. You will receive an email from us with your order confirmation and we are set to rock and roll!

  • Via our distributors

 

2. Do you have a shop front? Is there anywhere we can purchase your snacks off the shelf?

At this point,  we do not have a retail shop front. However, we work with our distributors to make our snacks available to you offline. From gyms, to restaurants and malls, you can be assured our snacks are within reach.

For more info on our distributors, please click here

 

3. What are the forms of snack delivery?

  • Arranged pick-up
    As you might have guessed, the Snack Gurus are well located. You can arrange with us to pick up your treats in the following places - Novena, Serangoon Gardens and Raffles Place. This option is free-of-charge and available only for beef jerky and snack bars. For baked goods, we will deliver it via courier for a nominal fee of $10.

  • Opt for delivery (+$10)
    This option is available for all snacks.
    For any orders (jerky and snack bars only) of total value above S$100, delivery is free-of-charge. 

 

4. What forms of payment do you accept?

  • Credit Card payment via Stripe
    We are partners with Stripe, an online payment provider which accepts major credit cards.

  • Bank transfer
    You can do a bank transfer to our DBS corporate account: 288-902136-1

    If you transfer via
    FAST, payment will reach us within 5 minutes of the transfer

 

5. The snack I want is currently out of stock. How long do I have to wait before I can get it?

    Oh, bummer.

    Drop us a note on Facebook or write to u at sales@snackguru.com.sg and we'd let you know. 

     

    6. Since no preservatives are used, how long can your snack store? 

    Our beef jerky is produced and packed in a AVA approved facility. Each pack is sealed in a resealable kraft zip lock pouch with a small sachet of oxygen absorber. The shelf life for our jerky is approx. a year and the best before is indicated on the pouch. Once opened, it has to be consumed within 3 days of opening. No refrigeration is required.

    For the snack bars, please refer to the best before date printed on the wrappers

    Our baked range by Oh My Goodness! use only natural ingredients which means there are no stabilisers or preservatives in your goodness.

    So given Singapore's climate, we do not recommend leaving your goodness out at room temperature for more than 2 days. Instead, Oh My Goodness! always recommends that you portion your goodness and freeze what you don't need until you're ready for more. The beauty of gluten-free baking is that your goodness will be exactly as it was when you received it, once you take it out of the freezer and let it come back to room temperature.

    Of course, you can also store your goodness in the refrigerator for up to 4 days although do bear in mind that refrigeration tends to dry out baked goods in general.

    7. Are Snack Guru treats made in Singapore ?

    Our beef jerky is freshly made in New Zealand while our range of snack bars are produced in Australia. As for the goodness by Oh My Goodness!, it is produced 100% locally.

     


    Looks Like You're In . Go to Snack Guru M'sia ? Take me there or Let me stay